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FAQs

RETURN & EXCHANGE POLICY

We at Nish hair do accept returns and exchanges if the package hasn't been used or altered and returned in the same condition as delivered to you. All returns and exchanges have to be communicated on DM on Instagram https://www.instagram.com/nishhair/ with the image of the product and the valid reason for exchange or return. 


Here are some Frequently Asked Questions that shall help you with Nish Hair’s return/ exchange policy.


We accept returns for the hair extensions/hair toppers as long as they are in the same condition they were sent to you, within 6 days of the date you received the Nish Hair package. While returning your Nish Hair package, please assure that the product is packaged in the same way as it was sent to you.

Please Note – Mention your order No. & contact no on the package clearly while returning the goods. 

Regardless, store credit is given instead of a refund and  Rs200  will be deducted for all exchanges and returns. The store credit is a coupon code that can be used at checkout, for your next purchase or can be used for gifting.

Important: We do not accept any returns and exchanges for international orders, discounted items, wavy or curly extensions or evil eye jewellery as well as hair accessories including hair clips, hair perfume and hair scrunchies by Dinckle.

If the product has been used or modified in any form, it will be shipped back to you.

Your order is valid for a return if it’s returned to us within a period of 6 days of you receiving it. However, the product needs to be sent back to us & a store credit is given to you which can be used for your next purchase.

Note – The store credit is given after the deduction of Rs200 from the original order value.

We only issue store credits, which is a coupon code that you can use on nishhair.com only for your next time purchase but we do not give any refunds.

Unfortunately, we do not accept returns on any sale or discounted items.

All our hair accessories, accessories, wavy/curly extensions & all Evil Eye Jewel Products including our hair scrunchies by Dinckle, hair perfume, or Luxury Rose Gold Clips are not eligible for return. Apart from this if any item was purchased at a discounted rate or sale, a return/exchange cannot be accepted.

We are open to any return and exchanges that are done within 6 days of receipt of shipment if the following conditions are met:

1) The cost of shipping back is borne by the buyer.

2) Nish is not liable for any damages that occur in transit while the goods are being returned.

Please Note – We do not accept any returns and exchanges for international orders, discounted items as well as Evil Eye Jewel products including hair clips, hair perfume, hair scrunchies by Dinkle etc.

3) The goods must be in the same condition as they were when shipped out. We will not accept any products that have been used or altered (washed, cut or brushed in the case of curly or wavy hair )

If you want to return an item please DM us on Instagram  https://www.instagram.com/nishhair/. The goods need to be returned to the address given via DM on Instagram. If it isn’t shipped to the same address as stated in the DM, we do not take any responsibility for the loss of the  package.

Yes, all customers have to pay for their returns or exchange. We suggest that the shipping be done with a tracking option because Nish Hair will not be responsible for any lost returns.

PLEASE NOTE: If the package is lost while shipping or is damaged at the time it is received by Nish Hair, the goods will not be valid for return or exchange and the cost must be borne by the customer.

Store credit is given to you in your DM on Instagram as soon as we receive the product in its actual condition.

Your order is valid for a return if it’s returned within a period of 6 days of receiving it. However, the product needs to be sent back to us & a store credit is given to you which can be used for your next purchase.

Note – The store credit is given after the deduction of Rs200 from the original order value.

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