Shipping and Delivery policy
Shipping and Delivery policy
We at NishHair, understand the importance of delivering your products in the finest condition and on time. Therefore, we have partnered with one of the most reputed courier partners to seamlessly deliver your products in the best possible duration.
- A) How does the delivery process work?
Please allow 1 business day for your order to be processed. Once your order is processed & your information verified, your order is shipped within 3-5 business days pan India. Upon shipping, you will be notified via your mobile number and e-mail address you provide when your order has been shipped along with the tracking information.
- All address information provided to us must be verified.
- We use Blue Dart express & Delhivery express for our deliveries across India and DHL for international shipments.
- We offer free-of-cost delivery within the country.
- CASH ON DELIVERY is available on all orders (except on hair toppers & evil eye jewel products) NishHair team will call you for an order confirmation before the product dispatch.
- We suggest you to make an unboxing video of the package you receive, in order to claim any physical damage or missing product. No refund/exchange will be accepted without the video proof.
- Products by Arata and Threads by Dinkle (Except tricoilour scrunchie which is NishHair exclusive) are delivered to you directly by the vendor.
- B) What is the estimated delivery duration for products delivered in India?
We religiously strive to ship the products within 7 working days, however with the current COVID situation few order shipments might take longer than usual. In a few cases, there might be some delays due to dependencies at different levels. Furthermore, We diligently ship orders throughout the week including weekends and public holidays.
P.S: During festivals, adverse weather conditions, natural calamities or political crises, and curfews, your shipment may get further delayed due to dependency on courier companies. We assure you that we will try our best to have the product delivered to you as soon as possible and we truly appreciate your patience.
- D) In which locations do you ship your products?
We ship throughout the world so you can receive your order in any corner of the globe within the confines of your home.
- E) What is the estimated delivery duration for international shipments?
We deliver international shipments with DHL. The product can take up to 3-10 days anywhere in the world to reach you.
- PLEASE NOTE: The shipping charge for international orders depends on your country.
- Customs might be charged separately to you depending on your country
- F) How are orders packaged?
We go the extra mile to ensure that you receive your order in the best condition. Each item is wrapped in sturdy packaging so that it stays free from any physical damage.